Returns and Exchange Policy

Before placing an order with, we recommend that you carefully research the product you intend to purchase. If you would like additional information about a product before making a purchase, please contact us.

Our Return Policy is listed below; please read thoroughly, and contact us if you have any questions.


Any/all items purchased from and/or any of its affiliates must meet the following requirements to be eligible for a refund or exchange:

  • Item(s) must be in original packaging, and brand new condition.
  • Item(s) that is considered Defective may only be deemed as Defective after we have received it. Only then can a decision be made on the status of the return. Please contact Customer Service regarding this matter.
  • Item(s) must be shipped back within 15 days of the original delivery date.
  • Returns must be pre-authorized by a Customer Service Representative, by emailing us at
  • Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
  • Buyer must understand and agree that any opened, or used item, may not be returned. All items are brand new at the time of purchase.
  • Item(s) must be returned in full or will otherwise be rejected for exchange or return. This includes parts and/or accessories.
  • Exchanges may be made for equal or lesser value merchandise ONLY.
  • Please include a copy of the invoice and the original packing slip when returning or exchanging item(s).
  • 10% re-stocking fee will apply with any open or used items .
  • Final sale items include: Cartridges, Atomizers, E-Hookahs, Disposable Cigarettes, E-liquids, and Herbal Formulas. reserves the right to deny any return or exchange and may request additional information as a condition of return or exchange.

You must contact a Customer Service Representative for all returns or exchanges. This will ensure proper processing of your item(s). If you have any further questions, via email at

Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. All shipping services purchased by the buyer in relation to the original purchase, including upgraded shipping, are the sole responsibility of the buyer and are non-refundable. You may expect your refund or exchange to process within one (1) week of the delivery date to us, assuming the above conditions are met; this includes all credit card refunds and exchanges shipped out. This return policy is only available to customers of the United States.


Products are not eligible for return or exchange after fifteen (15) days.


We currently do not sell items to customers outside of the United States.

NOTICE reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, and its affiliates reserve the right to refuse a return for any reason. )